Please check your product in front of the delivery person before accepting the order.
Please check your order carefully when it arrives.
If there is any issue such as:
Damaged product
Wrong product delivered
Missing item
Expired product
Please inform the delivery person immediately.
Once the delivery has been completed and the delivery person has left, certain complaints may not be accepted unless valid proof is provided.
Eligible Return Cases
We accept return or replacement requests if:
You received the wrong product
The product was damaged during delivery
The product is expired
There is a missing item in your order
Return requests must be submitted within 24 hours of delivery.
Non-Returnable Situations
Return requests will not be accepted if:
The product has been opened or used
The customer changed their mind after purchase
The issue was reported too late without valid proof
No clear proof of damage or issue is provided
How to Submit Proof
To report an issue with your order, please provide clear video proof.
Please record a short video clearly showing the issue with the product during the unboxing process.
Send the video to our customer support number via text message (WhatsApp or Messenger).
Include your Order ID and contact number in the message.
Our support team will review the video and contact you as soon as possible to resolve the issue.
Note: Clear video proof is required. Requests without valid proof may not be accepted.
Refund or Replacement Process
If your request is approved, we will provide one of the following solutions:
Product Replacement (if stock is available)
Refund to your payment method
Refunds may be processed through:
bKash
Nagad (Coming Soon)
Bank Transfer (Coming Soon)
Refund processing time: 2–5 working days.
Delivery charges are non-refundable, unless the issue was caused by DCC Online.